Refund policy
At Charmorae, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may return eligible items within 30 days of receiving your order.
To qualify for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories, tags, manuals, and documentation (if applicable).
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Clearance or final sale items
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Personalized or custom-made products
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Items damaged due to misuse, neglect, or improper handling
Return Process
To initiate a return, please contact our support team with your order number and reason for return.
Email: support@charmorae.shop
Phone: +1 970-784-0255
Once your return request is approved, we will provide return instructions.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method.
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Processing times may vary depending on your payment provider.
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Most refunds are completed within 5–10 business days after approval.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work to resolve the issue promptly by providing a replacement or refund where appropriate.
Exchanges
If you would like a different size, color, or replacement item, please contact us to determine available options.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
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Check your bank account again.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Information
Charmorae
Email: support@charmorae.shop
Phone: +1 970-784-0255
Address: 933 N Cherry Ave, Tucson, AZ 85719, USA