Frequently Asked Questions (FAQs)

1. Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States.

2. How long does shipping take?

Orders are processed within 1–2 business days and typically arrive within 3–5 business days after shipment.

3. What is your order cut-off time?

Our daily order cut-off time is 4:00 PM EST. Orders placed after this time will be processed on the next business day.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

5. What is your return policy?

We offer a 30-day return policy. Eligible items may be returned within 30 days of delivery.

6. How do I request a return?

Please contact our customer support team with your order number and reason for the return. We will provide return instructions.

7. When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery. We will work quickly to provide a replacement or refund when appropriate.

9. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible.

10. How can I contact customer support?

You can reach us using the following information:

Email: support@charmorae.shop
Phone: +1 970-784-0255
Address: 933 N Cherry Ave, Tucson, AZ 85719, USA